A little closer to your next ritual. Follow your Solunãe order and find help along the way.

View your orders

Your order, at a glance

Sign in to your customer account using the email address you used at checkout, then select your order to view its status and any available tracking details. Your personal order information stays in your secure account, not on this public page.

Find your order-status link

Open your order confirmation email or text message and follow the link to view your order. If prompted, sign in or verify your order number and the email address or phone number used at checkout.

Follow your shipment

Check your shipping confirmation email for a tracking link or tracking number, when available. Follow the link to see shipment updates, or use the tracking number on the carrier’s website. If you cannot find the email, check your spam or promotions folder and search for Solunãe.

Tracking details are not available for every shipment. If your order has shipped but you cannot find tracking, contact us and we’ll help you check its progress. Orders sent in separate shipments may have more than one tracking link.

Need a little help?

Contact us if you cannot find your order confirmation, cannot access your order, have no tracking after receiving a shipping confirmation, or your delivery has passed the estimated date shown in your shipment details. Please also get in touch if tracking says delivered but your parcel has not arrived, or if your order arrives damaged or incorrect.

Contact the Solunãe team or email info@solunaeclub.com. Include your order number and the email address used at checkout so we can help. Please do not send payment details or passwords.

Thank you for making Solunãe part of your everyday rituals.