Refund policy

Returns & Refunds

At Solunãe, we take great care in sourcing and packaging our products. Due to the nature of consumable goods, we do not accept returns or exchanges on opened items.

If your order arrives damaged, defective, or you receive the wrong item, please contact us at info@solunaeclub.com within 7 days of delivery. Include your order number and photos of the issue, and we’ll work quickly to make it right.

For food safety and quality assurance reasons, we cannot accept returns on opened tea, matcha, or other consumable products.

If you have any questions about a product before purchasing, we’re always happy to help at info@solunaeclub.com.